The mission that Focus EAP has set itself is to be
“ Good for People, Good for Business”
In other words, our EAPs and counselling services are designed to provide the maximum benefit to both employees and the organisations they work for. This is what they say about us…
The employee’s view – we’re good for people
“I would recommend the service to my colleagues”
I’d encourage anyone who’s finding it difficult to cope, with whatever situation, to contact Focus. The hardest thing you’ll have to do is dial the number - you won’t regret it”
“They helped me to make sense of what I was thinking. This in turn gave me the encouragement to speak to the person who was the source of the problem and clear the air”
“My counsellor was excellent and the experience was very relaxing and helpful”
“The support I have been given has made me much better and will hopefully help me move on”
The management view – we’re good for business
“We knew there was a demand for an EAP from our employee satisfaction survey. Now it’s up and running, informal feedback has been good and utilisation is wide reaching across the organisation. We will continue to monitor its success and Focus will be assisting us by examining work related issues, enabling us to identify patterns so we can address any underlying problems. We will also be using the next employee satisfaction survey to gather more formal information”
“ The EAP is a way of helping employees manage their work/life balance. If they are working unsociable hours they may not get the chance to consult a lawyer or get financial advice otherwise. I’ve even used the service to check out some legal facts”
“We have a high number of case workers who operate in a very busy environment. We needed to make sure that the EAP we selected would provide complete access to all staff, and Focus was able to provide this.”
“ Focus came top of the list because of their awareness of disability issues. They were more aware about our employees’ needs in order to be able to use the service effectively.”
“When the EAP was first introduced here, a number of staff were a little dubious. Now we are used to it, we wouldn’t change. Communication within the business has improved considerably.”
To read about the latest organisation case studies published in our newsletter please click here